At Unified, we actively monitor network performance, including outages, overutilization, and traffic. Our support covers network issues, minor changes, connectivity problems, and firmware upgrades as needed. We offer proactive server support and monitoring, overseeing server outages, hard drives, CPU, and RAM utilization. Our comprehensive server support encompasses hardware issues, operating system problems, and virtualization support for all servers under contract. We provide industry leading endpoint XDR protection on all supported endpoints and server infrastructure components.
Comprehensive End User Support
In order to facilitate and enhance user productivity, our team is dedicated to troubleshooting end-user issues, ensuring that individuals can function efficiently within their work environment. We also rigorously monitor end-user device performance to maintain a seamless experience.
Access to Our Help Desk
All users will have phone or email support from our help desk with contract support hours which are 8:00 AM to 5:00 PM, and on-call technicians available for after-hours support 24/7 if needed.
Unified’s technical team can aid customers on the correct direction to take with identifying potential security risks and challenges for their organizations. We can accomplish this by taking a deep dive into your current setup for your organization. Truly understanding how your data is managed and maintained. After the discovery process is complete, Unified can custom design a cyber security solution that will be tailored to your exact needs. Please reach out to your account manager or Unified directly to schedule a meeting with us to start the process.
Delivering enterprise-grade connectivity solutions that seamlessly link multiple locations, we guarantee a reliable network infrastructure throughout your organization. Our traffic routing capabilities optimize connectivity to essential business applications and services, guaranteeing efficient data flow. Furthermore, we offer centralized monitoring and management of all connected devices, simplifying network administration and enhancing overall operational efficiency.
Service Level Agreements included for all managed service agreements to ensure fast response and resolution is the top priority
Cloud Backup and Replication
We offer comprehensive cloud backup and replication services designed to meet your enterprise's data protection needs. Our solutions encompass enterprise-level backup and cloud replication, ensuring the security of your critical data. You can take advantage of local backup options that allow for swift restoration, providing the flexibility to recover data from multiple locations. Our services cover a wide range of platforms, including VMware, Hyper-V, Baremetal, File and Folder backups, as well as data protection for M365 and end-user devices. With our extensive suite of services, your data is in safe hands.
Partnerships with top business-class vendors allow Unified to deliver the proper technology to meet customer’s needs
- PCI Compliance Testing
- HIPAA Risk Assessment Testing
- Full Network Assessments
- Enterprise Network Design
- Virtual Workspace
- Private and Public Cloud
Unified Technologies offers a team of skilled technicians available to provide support for your project needs. Offering a wide range of solutions, including but not limited to tasks such as onboarding new locations, designing servers, and creating advanced network configurations. We specialize in business communication and security services, uniting various technologies to enhance the efficiency and security of your operations. At Unified Technologies, we are committed to streamlining your technology for a more cohesive and secure approach to your business needs.