Goodbye 2021. And some would say Good Riddance. We here at Unified are grateful for our customers, our partners and our team and look forward to continuing to build both in 2022.
In 2022 we are going to be introducing more tools to enhance the Customer Experience. CX may be the new buzz term for 2022 as companies are taking a closer look at what they are using and what’s available to take their customers’ experience to the next level. Looks like AI will play a bigger role too. We will be hosting a virtual seminar in February to explore some of those new options. Stay tuned for more on that.
The last quarter of the month statistics are in and, like in the past, we will share those results. 235 surveys were completed in the 4th quarter of 2021. Of those, we received 103 comments from customers who took the time to share their thoughts on their experience with us. And, as always, we are grateful for their insight and suggestions. We are not perfect. In all we received 3 yellow and 7 red scores. That means a whopping 96% of the survey results were extremely positive. But it also means we have the data needed to improve in some areas. And we are working on that. 196 gave us a rating of GOLD – Outstanding. 29 rated our service on their issue as GREEN – Good. There were 3 Fair ratings and 7 Poor. Any rating below good was followed up with a call from our VP of Operations to better understand the score and make sure we do everything possible to make and keep our customers happy. Customer feedback is always appreciated. Here’s a look at the comments we received.
| Response Date | Comment |
| 10/1/2021 | prompt response |
| 10/1/2021 | Jim is great, always helpful. |
| 10/4/2021 | Thank you! |
| 10/5/2021 | Always appreciate Dennis - goes above and beyond, knows his stuff, and an all-around good fellow! |
| 10/5/2021 | Dan is always quick to respond and resolved our issue quickly. |
| 10/6/2021 | Give Ron a raise! |
| 10/6/2021 | Todd did a great job and was quick about it. Thanks again Todd! |
| 10/6/2021 | Great customer service and worked at a fast pace |
| 10/6/2021 | Great service, as always! |
| 10/6/2021 | Ron kept at this project until he located the issue and fixed it immediately!! So thankful to see competent people!!! |
| 10/8/2021 | William was excellent on this call. Thank you, William! |
| 10/11/2021 | Lincoln solved our issue and communicated with me during the process. Very thank full to have this issue corrected. Thank you |
| 10/11/2021 | Quick response time |
| 10/11/2021 | quick response, great customer service. Thank you! |
| 10/11/2021 | William was a great help and so fast!! |
| 10/11/2021 | Lincoln is always helpful and gets me back online quickly. |
| 10/13/2021 | Tech was here at the time he said he would be and had the problem fixed in 5 minutes! Thank you. |
| 10/13/2021 | Thank you! |
| 10/13/2021 | Thanks, Glenn, for all of your assistance. |
| 10/15/2021 | Always pleasant and efficient. |
| 10/18/2021 | Larry, found the problem out within a few minutes of being here |
| 10/18/2021 | Dan, was very helpful in getting me back online. |
| 10/19/2021 | Quick and efficient service! |
| 10/20/2021 | ALWAYS GOES THE EXTRA MILE |
| 10/21/2021 | As always Jim was able to help me with my issue with the connect client! |
| 10/22/2021 | Really appreciate Dan and his hard work to get this resolved. He also made sure to follow up today to make sure reports are being received correctly! Excellent service. We appreciate you! |
| 10/22/2021 | Dave was courteous and fixed the problem quickly. Excellent service. Thank you so much, |
| 10/22/2021 | Fast great service |
| 10/25/2021 | On the ball and attentive!!! |
| 10/25/2021 | Ron was excellent!! We couldn't have done our upgrade with him. |
| 10/25/2021 | great service. many thanks. |
| 10/26/2021 | Thank you for the prompt service. |
| 10/27/2021 | We always receive stellar service from Unified!! |
| 10/28/2021 | Glenn is my hero |
| 10/28/2021 | MELISSA WAS GREAT AND TOOK CARE OF EVERYTHING WE NEEDED FIXED AND CHANGED. VERY PLEASED :) |
| 10/28/2021 | Great customer service as usual! |
| 10/29/2021 | Thanks, Brian, for all your help and patience |
| 11/1/2021 | Awesome service |
| 11/1/2021 | Truly impressed with the quick work and attentiveness from all on your team. From the constant communication with Christian Beary to the help of Aaron Lowe and Doug Banks getting this issue solved quickly we could not be more impressed from you all and your team. |
| 11/2/2021 | We appreciate Todd working with us so promptly and efficiently. Thank you. |
| 11/3/2021 | Christian is always so helpful. Appreciate his support. |
| 11/3/2021 | great customer service very prompt :) |
| 11/3/2021 | Thank you for the great service |
| 11/3/2021 | Thanks, Dennis, for getting this working again. |
| 11/4/2021 | Very helpful |
| 11/4/2021 | Thanks to Christian B. for helping me so quickly! |
| 11/5/2021 | Thank You! |
| 11/5/2021 | Service Tech was outstanding. Really appreciate his knowledge of our system and patience with our questions. |
| 11/5/2021 | Thank you for all of your help! |
| 11/5/2021 | Professional, and timely in fixing issue ... |
| 11/8/2021 | William did an excellent job. Thanks! |
| 11/8/2021 | Christian did a great job |
| 11/8/2021 | Great service as usual! |
| 11/9/2021 | William Leet was very helpful in getting me the proper information that I needed to be able to change the forgotten password of an employee. He even offered to wait on hold to make sure that I was able to successfully change the password. |
| 11/10/2021 | good job |
| 11/10/2021 | I was contacted right away, and the technician came right over to fix the issue. |
| 11/10/2021 | quick resolution |
| 11/12/2021 | Jim was great to work with. He communicated well and kept me updated as he got our issue solved. |
| 11/12/2021 | Thank you for all your help. |
| 11/12/2021 | the best |
| 11/12/2021 | very fast service. Kind and helpful |
| 11/15/2021 | Thank you, Jim, for your wonderful service! |
| 11/16/2021 | Efficient and professional |
| 11/16/2021 | Larry is great to work with! Above and beyond! |
| 11/17/2021 | Mike was very helpful |
| 11/17/2021 | Doug - Awesome communication, awesome work, professional as always. |
| 11/17/2021 | Very easy and pleasant experience. My issue was promptly resolved! |
| 11/18/2021 | Shawn does a great job. He is organized and very thorough. |
| 11/18/2021 | Thank you for the help! It was unexpected to get a call back the same day with a software resolution. The hard work is greatly appreciated! |
| 11/19/2021 | This tech is always very knowledgeable, very willing to help and very professional. Excellent tech, with great people skills. Keep up the great work! |
| 11/19/2021 | The quick response was terrific! |
| 11/23/2021 | Love you guys and gals. |
| 11/23/2021 | Todd fixed and replaced cord. Thank you. Both my phone and system are running better this morning. I appreciate the promptness in taking care of the matter. |
| 11/23/2021 | Dan not only delivered the new UPS, he actually helped me load it in. Top shelf customer service! |
| 11/23/2021 | Todd was very prompt, courteous and efficient in diagnosing and fixing our problem. |
| 11/24/2021 | They quickly resolved the issue as always! |
| 11/29/2021 | The tech was very helpful |
| 12/2/2021 | Thank you for getting the issue fixed so quickly. |
| 12/3/2021 | Mr. G is great. (referencing Glenn) |
| 12/6/2021 | Jim seems to always have the answer. |
| 12/6/2021 | Thank you so much for all your assistance. Christian is great to work with and always so friendly. Really appreciate all you do for our company. |
| 12/7/2021 | Took the time to get it right. Thank you |
| 12/7/2021 | Thank you for your fast response time and getting me back on the phones asap |
| 12/14/2021 | Your service technician, Mike, was very polite and knowledgeable and made the entire process go smoothly. Once again great service and support was provided. Thank you. |
| 12/14/2021 | AMAZING Service |
| 12/14/2021 | Thank you! You all are always so prompt and courteous! |
| 12/14/2021 | Doug is great! |
| 12/15/2021 | excellent friendly service :) |
| 12/16/2021 | I was very thankful to get this issue taken care of! I may call back today to have the same user taken out of the Referral hunt group - she isn't in referrals - but getting her set up in the ECC was fast and efficient. Thank you so much. |
| 12/16/2021 | As always, Doug provided fast, knowledgeable service. Thanks! |
| 12/16/2021 | The assistance given is always timely and greatly appreciated. |
| 12/20/2021 | The only downfall was that when the call was first placed the operator did not realize the importance of the situation as we were still in a fall out from a tornado, and I had to call back to get the problem escalated. Once addressed the problem was solved quickly. |
| 12/22/2021 | Prompt and excellent service. Thank you!!! |
| 12/23/2021 | Dan and the employees did a great job in getting and keeping us running. |
| 12/27/2021 | William responded to my call very quickly, from the time I called until he arrived was about 25min. Repaired it very quickly, THANKS William! |
