Can you believe we are already finished with the third quarter of 2021? Hopefully things are starting to return to something resembling normal.
When our software gathers the comments we receive back from the surveys we send out after every completed service ticket, it creates a word cloud. The word cloud takes the words used most in the surveys returned and creates a cloud. The bigger the word, the more times it was used.
Judging from the word cloud, Dan, Jim and Ron did a great job assisting our customers over the last three months. Of course, we now have two Dan’s on our tech team, Dan O’Toole and Dan Nelson. Maybe that’s why the word ‘Dan’ is the biggest name this month. Guessing those guys are going to have to try to figure out or just share bragging rights.
We received 118 responses from customers who took the time to complete the survey. And we are grateful for anyone who did. It can only make us better when we know how the customer feels about their experience with us. Of those, 95 gave us a rating of GOLD – Outstanding. 15 rated our service on their issue as GREEN – Good. There were 3 Fair ratings and 2 Poor. Any rating below good will be followed up with a call from our VP of Operations to better understand the score and make sure we do everything possible to keep our customers happy. Customer feedback is always appreciated. Here’s a look at the comments we received.
| Response Date | Comment |
| 9/3/2021 | Always a good experience, our old system keeps chugging along with your help. Thanks! |
| 10/5/2021 | Always appreciate Dennis - goes above and beyond, knows his stuff, and an all-around good fellow! |
| 7/14/2021 | Always great support! |
| 9/15/2021 | amazing, thank you Dan and Kim for calling us right back |
| 9/14/2021 | Appreciate the great service! |
| 9/24/2021 | As always Dan takes great care of us! |
| 9/28/2021 | As always Thank You Christian. |
| 9/30/2021 | Dan is always nice and super helpful |
| 10/5/2021 | Dan is always quick to respond and resolved our issue quickly. |
| 9/15/2021 | Dan is always quick to solve our issues and makes sure that everything is complete before finishing the call. |
| 7/2/2021 | Did what needed to be done and did it very quickly. Great job. |
| 7/15/2021 | Everything went great! |
| 7/9/2021 | Excellent customer service. I truly appreciate all your help! |
| 7/14/2021 | Excellent Tech. Extremely professional, and super knowledgeable. 5 Star service! |
| 7/13/2021 | Fast recovery of our phone systems when the storm shut them off. |
| 10/6/2021 | Give Ron a raise! |
| 10/6/2021 | Great customer service and worked at a fast pace |
| 10/6/2021 | Great service, as always! |
| 9/8/2021 | Great service. Appreciate the prompt follow up! |
| 7/9/2021 | I appreciate the patience and help that Jim had while resolving my issue |
| 9/15/2021 | I cannot thank the entire team at Unified enough for their prompt response to our issues. I want to call out one individual, Kim Couch as he always goes out of his way to insure everything is working. He does not let up until all issues are resolved. |
| 9/3/2021 | Jim is always a gem to work with. He is always willing to show and walk through his troubleshooting steps to educate the end user. |
| 10/1/2021 | Jim is great, always helpful. |
| 9/1/2021 | Jim was very friendly and attentive and helped resolve the issue. |
| 7/13/2021 | Jim was very personable and helpful. Got my app set up in just a couple minutes. Thank you!! |
| 10/1/2021 | prompt response |
| 10/6/2021 | Ron kept at this project until he located the issue and fixed it immediately!! So thankful to see competent people!!! |
| 7/19/2021 | Ron was attentive and pleasant to work with on my phone problem, as always. I greatly appreciate his help and excellent service! |
| 9/9/2021 | Service was excellent |
| 9/1/2021 | Smooth as butter! |
| 8/31/2021 | Test message from a closed ticket with a Gold survey rating |
| 9/16/2021 | thank you again Unified Team |
| 7/1/2021 | Thank you, Christian, for identifying the problem and getting it fixed so quickly. Always appreciate the great service! |
| 9/28/2021 | Thank You Christian for your speedy resolve. Much appreciated. Julie Breedlove |
| 9/14/2021 | Thank you for fixing the problem with adding employees to my work group! Your awesome! |
| 9/17/2021 | Thanks for coming over to set-up the phones in person! Great Customer Service! |
| 10/6/2021 | Todd did a great job and was quick about it. Thanks again Todd! |
| 9/2/2021 | We appreciate the great service Unified provided. |
| 7/14/2021 | Dan is so helpful. Thanks! |
| 10/4/2021 | Thank you! |
| 9/13/2021 | Thank you! |
