Q2 Comments 1 E1625238993288

Customer Comments – Q2, 2021

By: Unified Technologies
Published: July 1, 2021 Updated: January 8, 2024
Tags:  Blogs

This quarter our volume of service calls definitely reflected a move back to a more normal working environment.  Our average of 85 calls per day was down about 30% from Q1.  Of course, the first quarter has several snow days and many people still working from home or making the move back to the office. Those events would generate an influx in service tickets.  Every completed ticket is followed up with an email and a request to complete a survey so we know how well we are handling our customers’ issues.  This quarter 129 people took the time to complete the quick survey and we appreciate the feedback.  Of those 106 gave us a rating of GOLD – Outstanding.  18 rated our service on their issue as GREEN – Good.  There were 3 Fair ratings and 1 Poor.  Any rating below good will be followed up with a call from our VP of Operations to better understand the score and make sure we do everything possible to keep our customers happy.  The Poor score turned out to be in error.  Customer feedback is always appreciated.  Here’s a look at the comments left. 

4/9/2021Lincoln was very personable and easy to work with. He was able to determine what was needed and locate it. - Manager, Norton Heart Specialists
4/15/2021Jim is always helpful in assisting with issues that we may encounter. - Sr. Director of IT, Blue Grass Community Action Partnership
4/15/2021Glenn & Hope did their best to solve the issue however I proposed we set it aside until we were on Lumen 100% to rule out it being an issue. I will find other ways around pulling the reports needed. Thanks to the two of them for assisting. - Lead IT, Limestone Bank
4/16/2021Thanks Jim !! - Practice Manager, Norton CMA Dutchmans
4/19/2021Thank you Todd! - Operations, Farmers National Bank, Danville
4/21/2021Your service is ALWAYS able to help. I received a very prompt call back to my email from Dan who listened closely to what I needed and answered all of my questions and I got the outcome I needed. Thanks again for the help! - Admin, Norton Cancer Institute Audubon
4/21/2021Dennis is awesome as always!! - IT, Bill Collins Ford Inc
4/21/2021Kathy is always so prompt when helping with problems that arise. - Manager, Northwestern Mutual, Evansville
4/22/2021Tested the change and is working great.  The timeliness of the change was outstanding. - Manager, Norton Pulmonary Specialists
4/23/2021Thank you for being so prompt and accurate, Christian! - Staff, Besten & Dieruf
4/26/2021Jim is always the man with the fixes. - IT, Jeffersonville Township Public Library
4/26/2021very good :) - IT, Norton Pediatrics Specialty- Access Center
4/27/2021Excellent service.  As usual, the tech (Jim) was very knowledgeable about the subject and was able to direct us to a solution immediately.  Jim is always willing to help, and go that extra mile to ensure that our problem is resolved.  Excellent Tech, and an excellent representative for your company!  Keep up the great work!  :-)
- IT Administrator, Summit Funding Group, Inc.
4/27/2021We always have excellent customer service with Unified and William is outstanding.  Thanks for all you do. - President & CEO, Personal Counseling Service, Inc
4/27/2021As always Quick response and quick solutions. Thank you - Staff, Norton Cancer Institute Audubon
5/3/2021Christian always does it correctly and quickly - Staff, Besten & Dieruf
5/4/2021Mike Basham did a great job in solving our problem.  We thank you for his quick response and for getting us back up and running. - Radcliff Police Department
5/4/2021Dan is wonderful and is always very helpful! - Manager, Norton CMA - Clarksville
5/6/2021All reps are always wonderful that come to our location. - Admin, Teamsters Union Local 89
5/6/2021Lincoln was prompt and very professional.  He explained everything thoroughly. - Admin, Norton Heart Specialists - St. Matthews
5/6/2021Thanks for getting us set up, Glenn - Manager, Taylor Orthodontics
5/7/2021Todd is the best!! He is so prompt and helpful. we love him at American Pool!! - Admin, American Pool
5/12/2021Unified has a great team and they are very customer oriented! - IT, Hexagon Technologies
5/12/2021Excellent service! Excellent technical knowledge and attention to details.  Ron is always on top of his game.  Keep up the good work! - IT Admin, Summit Funding Group, Inc.
5/14/2021Thank You - IT, Town of Clarksville
5/14/2021William contacted us quickly and got here to get the problem fixed immediately. Fantastic work as always! - Owner, Label Specialties
5/17/2021courteous staff thank you :) - Office Admin, Norton Heart Specialists
5/21/2021Outstanding Service. Thank you for the quick response. - Manager, Winner Furniture Co.
5/24/2021Christian is always so helpful, friendly and great at his job. So glad we work with such a great company. Thank you for the wonderful service. - Manager, Deep Sky Wealth, Omaha NE
5/24/2021Mike was very fast and efficient and knowledgeable!! - IT, Norton Occupational Medicine
5/25/2021Glenn always does his best. Great person. Thanks - Manager, Limestone Bank, Owensboro
5/26/2021Prompt and thorough - IT, Norton Access Center
5/28/2021Dan was very nice and was able to fix my issue very quickly! - Staff, Kaufman & Stigger
6/1/2021Thank You Christian :) - Practice Manager, East Louisville Pediatrics
6/3/2021We continue to have absolutely excellent service from Unified. The service department is quick to respond to requests. Then engineers are highly competent and extremely professional both on-site and over the phone. Mike Basham was on-site and completed needed work quickly and efficiently with minimal guidance and no impact on our business. You have a GREAT team. - IT, Reliant Wealth Planning
6/17/2021Customer Focus is something that we don't see much anymore!! - Thanks Todd...... - Director of Operations, Consolidated Baptist Church
6/23/2021My non-urgent ticket was completed in under an hour by Lincoln. Great work! Thank you so much! - Staff, Kentucky/Indiana Foot and Ankle Specialists
6/29/2021Todd Hart and your team - always outstanding service appreciated very much by Kentucky Petroleum Supply. - Manager, Kentucky Petroleum Supply
6/30/2021It is great that you can help us diagnose our issues even when it is NOT the phone system itself Thank you once again!
- Controller, Senninger Plumbing Co. Inc.
6/30/2021Mark Meadows is always a pleasure to work with! Thank you! - Engineer, 220 Main Street (Louisville) LLC
6/30/2021Worker was here quickly and worked efficiently. He was very professional and courteous. - Owner, Cosmetic & Family Dentistry of LaGrange
6/30/2021Thank you for checking into our phone issue. Appreciate all you do! - Client Service Manager, Deep Sky Wealth- Omaha NE (Ameriprise)