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Best of Both Worlds – Partner Managed Cloud functionality with local partner support

By: Unified Technologies
Published: May 20, 2021 Updated: January 8, 2024
Tags:  Blogs

For as long as Unified Technologies has been in business we have provided, designed and installed communications platforms for businesses in our region.  Most were premise-based solutions, often networked across a company’s multiple locations.  Enter Cloud based, hosted phone systems offering 

  • Adaptable – employees can work from anywhere
  • Scalable – easily add more lines, phones, functionality
  • Reliable – Stress and headaches of maintenance lie with the provider
  • Affordable – No hardware to purchase or maintain, no large initial expense, pay for what you need 

It’s definitely something to consider.  If most of your business tools are ‘in the cloud’, maybe your communications should be as well.  Initially the only way to move to a hosted phone system was to sign up and work with a remote company.  Filling out the forms to build the design and call flow could be challenging and time consuming for the average business owner.  Training on the new desktop devices and myriad array of available features was done via online videos.  Support after installation meant calling a help desk ‘somewhere’.  

Enter Unified Technologies and the Mitel MiCloud Connect Partner Managed Program - An award-winning Cloud based platform supported by a local, experienced partner.  Now businesses can offload the time and knowledge required to design, implement, and maintain and still gain all the benefits a hosted solution. 

MiCloud Connect is an easy-to-use, all-in-one cloud communications, collaboration, and contact center service for organizations of all sizes.  Unified Technologies is a regional Platinum level partner with Mitel.  Our large Operations staff is experienced and fully trained on the array of products from Mitel.  Our IT Managed Services Division is well versed in cloud and network support.

“We are so excited to offer a partner managed experience for our customers, utilizing Mitel’s MiCloud Connect platform. We truly believe we are the difference-maker, ensuring our customers successfully onboard and adopt the new tools that solve business problems. The new partner managed program empowers the Unified Technologies team to serve as help desk, Tier 1 and Tier 2 support for our customers. Strong support from a knowledgeable partner with a deep bench and acute sense of urgency is critical to our customers’ ability to compete in the age of technology and collaboration. We’re proud to serve as an important technology partner for our customers and this new program is exactly what many of them have been asking for! For years, we’ve heard our customers say, “I want Cloud, but I have to have Unified!” Now we deliver both.”  Mike Gabhart, VP of Sales, Unified Technologies.

For more information and to learn how a hosted system could benefit your business, schedule a call with one of our trusted advisors.